3Mar/100
HP H470 Ink Service Module Issues
So for anyone that finds their H470 OfficeJet printer to have a full ink service module, but has issues resetting the printer after buying a new one, here is what you need to do:
- Buy a new Ink Service Module from HP Business. The part number is CB026-67043. Call 800-888-9909 for small business or try 888-999-4747 for home.
- Install the new module per the instructions installed with the printer (essentially, flip it on its side, push the release latch on the bottom of the printer and wiggle it out)
- After installing, hold down the resume and cancel buttons for 8 seconds.
- print a test page (hold power and then press resume 4 times and then release the power button) and verify the ink service module status is 0.
On a side note, don't bother calling HP... They told me the printer was out of warranty and couldn't help me, even though the instructions on how to reset the internal counter weren't included with the new part I just bought. Also, doing a normal factory reset does not reset the ink service modules counter.
Overall: -5 to HP Service